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فرهنگ لغات CRM، فروش، بازاریابی و خدمات
- A priori segmentation
- A/B Testing
- ABC – Always Be Connecting
- Account
- Account Development Representative (ADR)
- Accounts Payable
- Accounts Receivable
- After-sales service
- AIDA Concept
- Annual Recurring Revenue (ARR)
- API
- Artificial Intelligence (AI)
- Autodialer
- Autoresponder
- Average Contract Value (ACV)
- B2B
- B2C
- BAB Formula Before-after-bridge
- BANT
- Big Data
- Black Hat
- Bottom of the Funnel (BoFu)
- Bounce Rate
- Brag Book
- Brand Positioning
- Buyer Behavior
- Buyer Persona
- Buyer’s Remorse
- Buying Intent
- Buying Signal
- C-Level Executives
- Call to Action (CTA)
- Cash Flow
- Close a Deal
- Cold Calling
- Content
- CRM
- Cross-selling
- Customer Acquisition Cost (CAC)
- Customer Churn
- Customer Experience (CX)
- Customer Lifetime Value (CLV)
- Customer Retention Rate
- Dark
- De-Dupe (Deduplication)
- Deal Flow
- Decision-Maker
- Discovery Call
- Guerrilla Marketing
- Ideal Customer Profile (ICP)
- Inbound Marketing
- Lead
- Opportunity
- Participation Rate (PR)
- Prospect
- Sales Funnel
- Sales Pipeline
- Sales Pitch
- SPIF/Spiff (Sales Performance Incentives Fund)
- Strategic Business Unit (SBU)
- Target Market
- Unique Selling Proposition (USP) or Unique Selling Point
- Value-Based Pricing